Infosys is a global leader in the next-generation digital services and consulting.
We provide business consulting, technology, engineering and outsourcing services for world-class brands across the globe. Our current clients are market leaders in area of car and sportswear manufacturing, energy and utilities, insurance, pharmacy, healthcare, etc.
Our business solutions and services help to accelerate innovation, increase productivity, reduce costs and optimise asset utilisation.
Infosys provides career opportunities for those with and without solid IT experience, and who are willing to absorb and implement technological innovation on a daily basis

Job offer

What will be your responsibilities?

• Be a first point of contact for incidents and service requests logged by the end users
• Receiving, logging and managing tickets received via phone and emails
• 1st line support - remote troubleshooting and resolution of IT problems related to end user devices, network, applications and computer peripherals
• Prioritize requests and incidents based on impact and urgency by selecting severity level
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Creating and updating support documentation and knowledge base articles to assist other support staff and end users

• Excellent written and verbal communication skills in German and English (both min. B2)
• Strong active listening skills and ability to work independently
• A big advantage will be prior technical support experience related to password reset, software installation and general user management
• Basic understanding of computers, network, software, mobile devices and cloud based technologies
• Ownership, responsibility and critical thinking

• Hybrid work model;
• Long-term and stable cooperation;
• Performance bonus;
• Financial appraisal for referring your friends and acquaintances;
• Monetary compensation for the night shifts and compensation days for working during the Czech state holidays;
• Meal allowance;
• Multisport card;
• Benefit card;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 25 days of paid leave;
• Modern offices (Vlnena Street) with a game room, a silent zone, kitchenettes, and a terrace in the center of Brno, 2nd largest city in the Czech Republic;
• Expat Assistance Services for new joiners;
• Relocation Package;
• Teambuilding activities.