Technical Support Specialist with Portuguese

Brno, Czech Republic, Full-time

INFOSYS provides career opportunities and stable employment in a multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building in the center of Brno.

Your workday will just fly by as you will:

• Be assigned for one future-oriented, long-lasting, and eminent client - an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
• Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
• Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L1 support);
• Be a member of the international, dynamic, and innovative company environment.

• Speak and write in and English AND Portuguese fluently ;
• Handle phone calls, a necessity to reply to emails and give useful guidance to the client;
• Perceive multitasking and problem solving as a piece of cake;
• Are daily user of Windows, Android or iOS, Microsoft Office, etc.
• Want to be a team player rather than a lonely wolf;
• Can be punctual and relied on.

• Long-term and stable cooperation;
• Relocation support (initial accommodation for 2 weeks);
• Performance bonus;
• Financial appraisal for referring your friends and acquaintances;
• Monetary compensation of the night shifts and compensation days for working during the Czech state holidays;
• Meal allowance;
• Multisport card with a financial contribution from Infosys;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 25 days of paid leave;
• Modern offices (Vlnena street) with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city of the Czech Republic;
• Expat Assistance Services for new joiners;
• Teambuilding activities.