We are looking for a skilled Technical Support Analyst to join our IT team.
The ideal candidate will be experienced in managing and troubleshooting tech support systems in Telecom domain, with a strong understanding of Complex SQL, AWS experience (S3, Glue, Lambda), Dynatrace, LogZ . You will be responsible for the ticket analysis and resolution, ensuring optimal performance, security, and availability.

Required Qualifications -

• Bachelor's degree or foreign equivalent required
• Any relevant certification will be an added advantage.
• Implementation / Working Knowledge of Complex SQL, AWS experience (S3, Glue, Lambda), Dynatrace, LogZ .
• At least 4+ years of experience with Information Technology.
• Location for this position is Denver, CO. Candidate must be located within commuting distance or be willing to relocate to the area.
• All applicants authorized to work in the United States are encouraged to apply.

• Relevant experience in Complex SQL, AWS experience (S3, Glue, Lambda).
  
• Hands-on knowledge with LogZ, Dynatrace, Snowflake database, cloudwatch, ServiceNow, AWS EC2
  
• Java API working Knowledge who has troubleshooting experience working in Postman / SOAP UI
  
• Good to have domain knowledge of telecom, wireless domain
  
• Knowledge of MSSQL, MySQL, and database administration is a plus.
  
• Non technical requirements: Production support mindset, flexible to work in shifts and over the weekends, work from office is must.
  
• Strong analytical skills to investigate and resolve customer support tickets
  
• Able to multi-task efficiently under time pressure
  
• Able to work with cutting edge technology and assimilate information rapidly
  
• Good to have work experience in Telecom companies
  

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off