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Team Lead - Infosys BPM à Toulouse, St. Nazaire, Marseille

AT Infosys
Infosys

Team Lead - Infosys BPM à Toulouse, St. Nazaire, Marseille

Saint-Nazaire, France

Infosys BPM is looking for Team Lead for its customer project in Toulouse.
Location: Toulouse, St. Nazaire, Marseille

You'll have the opportunity to collaborate with the best talent in the industry to create innovative, high-quality solutions that meet our customers' needs.

Background & Activities
Infosys teams are multidisciplinary (multi-technology, functional and technical areas), global (local and offshore) and multicultural: you will work exclusively in an international context, mainly in English

Key responsibilities:

  • Know employees (strengths and weaknesses, hobbies etc.)
  • Conduct regular 1:1 meetings with employees (monthly) and career conversations (biyearly)
  • Set clear expectations / goals / objectives, monitor the progress and give actionable feedback (conduct employees progress review)
  • Manage Employee satisfaction & engagement
  • Responsible for closely working with Ex-Situ/Nearshore /In-Situ teams

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  • Act as a point of contact for general support and issue resolution within the team
  • Motivate the team to meet and exceed SLAs
  • Deploy and monitor process controls, quality assurance plans and risk mitigation initiatives
  • Identify transformational initiatives
  • Increasing team competences by continuous upskilling and cross-training
  • Facilitate and/or participate in team and customer meetings
  • Maintain positive relationships with all stakeholders

Requirements:
  • Minimum 3 years of leadership experience in a similar position Order Management area
  • Customer orientation and experience in maintaining relationships with stakeholders
    Very good communication skills
    Ability to make decisions and improvements
  • Highly developed organizational & time management skills
  • Fluent English and French
  • Professional experience in a corporate environment is more than welcome

We offer to the candidates:
  • Work for the prestige Client Logo
  • Career in the multinational company
  • Unique opportunity to take part in international projects and gain experience with various businesses
  • Set of social benefits to choose from
  • Salary adequate to your competencies
  • Training program

Client-provided location(s): 44600 Saint-Nazaire, France
Job ID: Infosys-124474BR
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Life Insurance
    • HSA
    • Short-Term Disability
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • On-site/Nearby Childcare
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
  • Financial and Retirement

    • 401(K)
    • Relocation Assistance
  • Professional Development

    • Learning and Development Stipend
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)