Infosys BPM is looking for Team Lead for its customer project in Toulouse.
Location: Toulouse, St. Nazaire, Marseille
You'll have the opportunity to collaborate with the best talent in the industry to create innovative, high-quality solutions that meet our customers' needs.
Background & Activities
Infosys teams are multidisciplinary (multi-technology, functional and technical areas), global (local and offshore) and multicultural: you will work exclusively in an international context, mainly in English
Key responsibilities:
- Know employees (strengths and weaknesses, hobbies etc.)
- Conduct regular 1:1 meetings with employees (monthly) and career conversations (biyearly)
- Set clear expectations / goals / objectives, monitor the progress and give actionable feedback (conduct employees progress review)
- Manage Employee satisfaction & engagement
- Responsible for closely working with Ex-Situ/Nearshore /In-Situ teams
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- Act as a point of contact for general support and issue resolution within the team
- Motivate the team to meet and exceed SLAs
- Deploy and monitor process controls, quality assurance plans and risk mitigation initiatives
- Identify transformational initiatives
- Increasing team competences by continuous upskilling and cross-training
- Facilitate and/or participate in team and customer meetings
- Maintain positive relationships with all stakeholders
Requirements:
- Minimum 3 years of leadership experience in a similar position Order Management area
- Customer orientation and experience in maintaining relationships with stakeholders
Very good communication skills
Ability to make decisions and improvements - Highly developed organizational & time management skills
- Fluent English and French
- Professional experience in a corporate environment is more than welcome
We offer to the candidates:
- Work for the prestige Client Logo
- Career in the multinational company
- Unique opportunity to take part in international projects and gain experience with various businesses
- Set of social benefits to choose from
- Salary adequate to your competencies
- Training program