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Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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SHORT DESCRIPTION:
The Support Engineer will be responsible for providing production and UAT support along with enhancements and defect fixes.
Work location: Hong Kong
RESPONSIBILITIES:
- Production and UAT applications/job monitoring and Support
- Monitor alerts from systems, respond to user queries and messages
- Resolve production incidents and communicate to users and stakeholders
- Analyze issues by checking the logs, databases, alerts and provide stopgap and permanent solutions as needed as per SLAs.
- Enhancement and defect fixes on Production and UAT applications as part of problem management
- Fix recurrent issues and improvise monitoring mechanisms.
- Enhance systems to reduce repetitive activities and improve observabilities
- Provide fixes to defects and work on enhancements as prioritized
- Documentation and Reporting
- Maintain runbooks, documentation, diagrams, configurations, and procedures
- Generate reports as requested
- Collaboration and Support
- Collaborate with cross-functional teams and vendors to support business initiatives
- Provide technical support and mentorship to junior staff members
- Bachelor's degree in computer science, Information Technology, or a related field, preferred
- Minimum 3+ years proven experience in production support activities.
- Minimum 4+ years development experience in Java, Spring boot, SQL and related technologies
- Excellent analytical and problem-solving skills
- Ability to convey complex technical issues to non-technical stakeholders clearly
- Ability to work effectively in a collaborative team environment
- Willingness to adapt to support shift timings
- Ability to thrive in a fast-paced, dynamic work environment
- Java, Spring boot, SQL and Unix experience
- Production support experience
- Fluency in English, Mandarin Chinese/ Cantonese
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.