We are looking for a skilled Technical Support Analyst to join our IT team. The ideal candidate will be experienced in managing and troubleshooting tech support systems in Telecom domain, with a strong understanding of Complex SQL, AWS experience (S3, Glue, Lambda), Dynatrace, LogZ . You will be responsible for the ticket analysis and resolution, ensuring optimal performance, security, and availability.

Required Qualifications:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 2 years of experience with Information Technology
• All applicants authorized to work in the United States are encouraged to apply
• Location is Denver, CO. This position requires relocating to project/Client's location

Preferred Qualifications:

• Relevant experience in Complex SQL, AWS experience (S3, Glue, Lambda).
• Hands-on knowledge with LogZ, Dynatrace, Snowflake database, cloudwatch, ServiceNow, AWS EC2
• Java API working Knowledge who has troubleshooting experience working in Postman / SOAP UI
• Good to have domain knowledge of telecom, wireless domain
• Knowledge of MSSQL, MySQL, and database administration is a plus.
• Non technical requirements: Production support mindset, flexible to work in shifts and over the weekends, work from office is must.
• Strong analytical skills to investigate and resolve customer support tickets
• Able to multi-task efficiently under time pressure
• Able to work with cutting edge technology and assimilate information rapidly
• Good to have work experience in Telecom companies

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :-

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required on an ad hoc basis (depends on the current situation) as per the job requirements.