Infosys is seeking SRE Lead Consultant - As Lead Consultant, you should be self-starting and accountable for achieving objectives while leading the team to deliver measurable monthly results. Ensure full coverage across four Agile Scrum/Kanban teams executing platform changes. Ensuring the SRE/OPS team is prepared to support platform changes as per user stories and acceptance criteria. Updating and reviewing dashboards, alerts, and monitors with Product Owners before launch. Partnering with Product Owners to ensure system health and supportability during release. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative high quality and defect-free solutions to meet our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
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Candidate must be located within commuting distance of Atlanta, GA or be willing to relocate to the area. This position may require travel to project locations.
Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 7 years of experience in Information Technology.
Preferred Qualifications:
• At least 5+ years leading transformational change in SRE OPS
• Hands on experience in creating Splunk, New Relic dashboards - preferred. But equivalent monitoring and logging tools like Datadog, Prometheus, Dynatrace, Kibana, Grafana will also work
• Respond to issues promptly, perform root cause analysis, and implement preventive measures to avoid similar incidents in the future.
• Partner with application development teams to deliver operational readiness for new products and features.
• Drive improvements in productivity, software quality and reliability.
• Effectively articulate complex problems, concepts, and solutions to varied audiences.
• Coach and mentor team; proactively identify training and growth opportunities.
• Knowledge of defining and monitoring system quality measures, including SLO and SLA
• Hands-on experience collecting performance data, analyzing, troubleshooting, and tuning
• Excellent critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skills.
• Provide advanced Incident Management and Problem Management support to teams, to effectively identify, remediate, and resolve issues related to platform reliability, stability, and performance through careful analysis of telemetry data and system logs.
• Document all changes following controls, procedures and documentation standards and raises issues and concerns with recommendations for follow-up action.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.