Infosys Public Services is seeking a Senior Unemployment Insurance Tax Business Analyst.
Position Description (scope of work or brief narrative):
The Consultant will provide expert-level industry knowledge as the senior Subject Matter Expert (SME) in developing Unemployment Insurance Tax requirements. This position will be hands-on in the creation of user stories and other system requirement documents as well as providing leadership to other SME's and Business Analysts. This position is responsible for providing input into the creation of project plans and meeting the deadlines established in the project plans. This role will also lead and organize content responses to proposals by ensuring that the responses meet the customer requirements thoroughly and completely, and conform to the established "win themes" of the overall proposal response. This role will also coordinate and participate in oral presentations to customers showing a command of Unemployment Insurance Tax.
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Required years of experience, training, technical skills, and other requirements for job performance:
- Must have excellent oral and written communication skills to lead and participate in proposal responses, oral presentations, and other pre-sales activities.
- Must be comfortable and confident presenting to and meeting with client C-Level leadership.
- 11+ years of experience in the Unemployment Insurance Tax domain.
- Must have experience in delivering Unemployment Insurance Tax programs.
- Must have been a Business Analyst on at least one Unemployment Insurance Tax modernization project.
- Must have experience writing User Stories.
- Must have direct experience gathering and communicating business requirements to technical staff.
- Must have the ability to review and enhance the design products created by Subject Matter Experts to allow for faster more accurate consumption by related parties.
- Commercial software development and ongoing support.
- Unemployment Insurance or other Insurance related products.
- Relevant salesforce certifications.
- Be flexible to meet with resources in varying time zones outside of normal work hours.
- Travel to client site (up to 50%) but may be higher or lower based on the client engagement.
- Proposal Development / Solution Design
- Engagement Launch
- Engagement Delivery
- Engagement Management
- Idea Generation for IP
- Client Relationship Management
- Build Asset
- IP Creation/Protection
- Operations
- Business Growth and Strategic Planning
- Client-centricity and Business metric management
- Project Management
- Commercial knowledge
- Analytical Ability
- High Impact Communication
- Planning and Organization
- Driving Innovation
- Passion: Passionate about Customer Success.
- Inquisitive: Always learning; approaches each interaction with an open mind; great listener and hands-on.
- Leadership: Self-aware and strategic thinker; proficient at building strong relationships.
- Communicator: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.
- Team Player: Proficient at collaboration and working with members of a team.
- Urgency: Ability to move fast and drive business value and results.
- Adaptable: Excels in high levels of uncertainty and change.
- Bachelor's Degree in Engineering or foreign equivalent required from an accredited institution. Will also consider three years of progressive, relevant work experience instead of every year of education.