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Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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SHORT DESCRIPTION:
Focus on candidate with Oracle CCS experience on customer services orders (e.g. Move-in /out process, interface with other systems like Oracle Field Services), Case management.
Work location: Hong Kong
Key responsibilities:
• Support the Solution Lead to collaborate with Functional Team, SI and Technical Team to deliver the expected business outcomes
• Formulate user stories to move the solution delivery forward
• Incorporate functional/business/stakeholder requirements and formulate user stories
• Define and document scope of business requirements of the new solution and translate them into functional/technical requirements and documentations
• Ensure that requirements map to the real business needs and are approved by all relevant stakeholders
• Collaborate with Functional and SI to shape out end-to-end business process and business requirements for out-of-the-box solution design
• Identify interdependencies between end-to-end business process and user stories are connected and set up effectively
• Work with Functional and SI to manage risk and take pivotal role on solution design, development, testing, training, UAT, data migration and cutover activities
Requirements:
• 4-6 years of experience professional experience in IT/system/business analyst or similar position
• Good business knowledge and understanding in Lead Management, Customer Cloud Service, Cross Channel Coordination, Customer Care, Billing, and Advanced Metering
• Experience and good knowledge in large scale ERP/Digital/IT delivery in cloud environment
• Cross-functional workstream collaboration and solution delivery experience
Technical / Functional Competencies:
• Able to develop and maintain effective working relationships with key internal and external stakeholders
• Ability to effectively communicate business needs to the technology teams
• Strong problem-solving skill, intelligent, proactive, eager to learn and collaborate
• Attention to detail and excellent analytic skills
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.