Your role

In the role of Senior Project Manager / Service Delivery Manager, you will be responsible for maintaining client satisfaction, managing service performance, and leading a team of IT professionals. You will act as a mentor and support the project team in developing optimized high-quality deliverables. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required
• Oversee end-to-end IT service delivery, ensuring compliance with SLAs
• Monitor and analyze service performance metrics, implementing improvements as necessary
• Develop and refine service delivery processes to enhance efficiency and quality
• Act as the primary liaison for clients regarding service delivery, addressing any issues or concerns promptly
• Conduct regular service review meetings with clients to discuss performance, feedback, and areas for enhancement
• Quickly identify and resolve service delivery issues, minimizing client impact
• Lead and manage IT projects from initiation to completion, ensuring they meet scope, time, and budget constraints
• Coordinate project resources and communicate status updates to stakeholders

Preferred
• Strong client interfacing skills; must be able to interact with client and 3rd party supplier senior management.
• Able to manage issues across 3rd parties, coordination with ecosystem suppliers to develop consensus. Management of risk/issues, dependency management, project planning.
• Well versed with best practices in datacenter, infrastructure, cloud and workplace services

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer