Senior Project Manager

Title : Senior Project Manager
Location: Mexico City

We are looking for a professional who is passionate about technology and problem-solving using technology whether it is a simple issue that enables a user to work faster or a solution that improves efficiency/productivity for a big team, it gives me immense satisfaction. The candidate should be a keen learner and should keep oneself updated with technological improvements and new technologies. The candidate should enjoy finding new innovative methods of doing things and believe that change is the only constant.
SDM role for Mexican client in Mexico City, to manage multiple Projects in one LOB.
Mandatory:

• IT Bachelor's degree or foreign equivalent required.
• Requires a technical expertise offering 12+ years of experience leading and delivering products, technical programs, including large-scale global programs.
• At least 7 years of Information Technology experience and release manager experience.
• Defining and managing the product vision and strategy, based on customer and stakeholder needs and market research.
• Should act as the primary advocate for the customer, ensuring that their needs and expectations are represented in the product backlog and development process.
• Knowledge of an agile framework or method (i.e. Scrum, Kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices
• Proficient at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques
• Creating and prioritizing a product backlog (a list of features and requirements) that aligns with the product vision and goals, and continuously refining it based on feedback and changing business needs.
• Strong negotiating, consulting, and communication skills
• Experience in handling L2/L3 support for applications with incident, problem & change management processes
• Expertise in working service-based model by using the ITIL processes like Incident Management, Change Management and Problem Management

Nice to Have:

• Experience in Wide-scale deployment across production networks
• PMP Certification or Scrum Master Certification would be an advantage
• Good Understanding of Networking Domain
• Knowledge of Azure or AWS Cloud infrastructure

Key Responsibilities:

• Developing and implementing strategic plans to manage and grow accounts.
• Providing superior customer service and ensuring client satisfaction.
• Communicating and coordinating with internal teams to deliver solutions.
• Identifying opportunities for improvement and proposing new tools and processes.
• Supporting sales teams to improve their performance and reach targets.
• Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.
• Experience managing large account portfolios.
• Strong customer service and project management skills.
• Excellent communication, interpersonal, and negotiation skills.
• Highly organized and solution oriented.
• Detail-oriented and able to prioritize.
• Self-starter and able to work efficiently under pressure.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.