ABOUT US
Infosys BPM (www.infosysbpm.com), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Infosys BPM has been consistently ranked among the leading BPM companies and has received multiple awards and recognition from key industry bodies and associations. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.
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Infosys BPM is committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
We provide adjustments including alternate formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats) or have an enquiry about the support provided, please contact HR Team on 02 8913 5900 or email to bpm.anz.careers@infosys.com.
Role: - Senior Process Executives
Location: - Sydney, work from client's office (Macquarie Park)
2 Months Fixed Term Contract, No Hybrid or WFH
NOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role.
JOB DESCRIPTION : -
- SIM Labelling, preparation, and dispatch
- Ensure all calls are answered with-in agreed SLA's, contain quality information, and are assigned to the right assignment/platform group for action. Where possible Resolve Calls at first point of call using the knowledge base, own knowledge, or with assistance from another team member.
- Review tickets logged via the service portal, and review aged tickets within our assignment group for adherence to SLA's. Create and maintain knowledge base articles that assist with the efficient processing and troubleshooting.
- Assist with projects and uplift initiatives started by the service management team to enable better wags of working.
PREFERRED QUALIFICATIONS: -
- Any Graduate
- 2+ years of BPO/Shared Service experience
OTHER ESSENTIAL SKILLS AND REQUIREMENTS: -
- Good communication skills
- Sound knowledge of Order to Cash, Procure to Pay, Cash Apps, Payment processing, Vendor Master Data Management, month close activities. Good knowledge of RTR (Record to Report) will be an added advantage.
- Query Management
- Culturally appropriate communication skills to interact with stakeholders from diverse backgrounds.
- Hands on experience in MS office
- Australian work eligibility status
JOB RESPONSIBILITIES: -
- SCOPE - Service Request, SIM Labelling, preparation, and dispatch
- Mobile (voice and data SIMs) and Data only SIMS
- No hardware involved
- Receive information from the Transition (Data sheet and stock)
- Print out Lables
- Prepare envelops by putting labels on SIM packs and envelopes
- Dispatch the SIMs by handling them over to the mail roomTrack the delivery status and update the information in the tracker