About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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Senior Process Consultant
Profile / Skill Sets:
Project level quality planning, Conceptual and Practical knowledge of Quality models like CMMI, Six Sigma, Metrics, Software engineering and basics of project management, Focus on Productivity improvement levers like Tools, Automation and Reuse etc.
IT / Industry Project Management, Quality Models, Software Engineering, Quantitative and Statistical Analysis techniques.
Senior Process Consultant R&R :
• Ensure creation of Quality & Productivity improvement strategies and customer satisfaction improvement strategies for accounts.
• Recommend Quality &Productivity goal setting in projects and also at the unit level
• Deploy delivery excellence strategies as elicited in the business plan and other related initiatives
• Identify areas of improvement at project levels, coach project managers on strategies for improvement, customize the strategy for projects, verify implementation of the strategy
• Coach and train process related trainings including content-creation
• Identify areas of breakthrough improvement, customize the strategy for accounts; Implement the action plan
• Perform risk assessment, identifies risk levels, perform root cause analysis, identify risk mitigation action items (involving multiple groups), report risk levels to relevant stakeholders
• Conduct audits, help plan and prepare for client audits and External Quality Certifications and ensures closure of non-compliances
• Plan for and recommend right frequency and customizations to the engagement level feedback, perform ELF analysis and implement required action for improvement.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
EOE/Minority/Female/Veteran/Disabled/SexualOrientation/GenderIdentity.
Infosys is an equal opportunity employer and encourages applications from: Minority/Female/Veteran/People with Disability/Sexual Orientation/Gender Identity/National Origin
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department