Senior Process Associate

This position is responsible for the completion of customers/partner billings within a company that supports the US public sector. This is accomplished with receipt of a supplier invoice or entitlement documentation, plus the review of all back-up documentation and agreements for the transaction. The individual will work within government portals to submit invoices or will send out physical/electronic copies of invoices. They will assist with issuance of returns, including customer credit memo creation at times. They will be required to research and resolve when a customer/VAR entity rejects an invoice. The individual will also complete Accounts Payable (AP) functions. They will be required to work closely with Operations, Credit & Collections, and Sales or other internal groups and Suppliers to accomplish tasks and areas of responsibility assigned. Communication will be key, along with a sense of urgency, organization and problem resolution.

• Will be responsible for managing a portfolio of moderately complex accounts (e.g., trade)
• Process receipt on dropship purchase orders and create subsequent invoice document
• Review service purchase orders to the vendor to ensure that terms, conditions, SOW and T&E requirements from customers/partners
• Validate invoices from suppliers for accuracy and appropriate supporting documentation, work with supplier to resolve and missing, incomplete, or inaccurate documentation
• Ensure that all customer purchase order requirements are thoroughly reviewed and that ensuing invoices match purchase order and/or contractual requirements
• Determining if an item should be billed based on Revenue Recognition Guidelines
• Submit customer and partner invoices to prescribed online portals or email/mail within SLA timelines
• Resolve billing issues with customers/partners and internal Collections/Sales teams within established SLA timelines
• Responsible for intermediary AP transactions including 3-way match of supplier invoices, offset of supplier credit memos, supplier statement review and resolution, accounting variance resolution and assist in weekly payment processes
• Reconcile and resolve discrepancies on transactions to include T&E reports and expenses while ensuring timeliness of payments
• Review and resolve items that are in task lists due to discrepancies in general ledger coding, proper approval, potential duplicates, and others
• May audit all T&E submissions to ensure compliance with company travel policy

• HS Diploma, GED or equivalent
• Minimum 2 years of related accounts payable and/or billing experience

• Ability to multi-task and meet tight deadlines and heavy volumes
• Proficient MS Excel skills, including pivot tables and VLOOKUPs
• Strong verbal and written communication skills
• Strong math and analytical skills