About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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Role Description: We are looking for a highly skilled and experienced Oracle Solution Enterprise Architect to spearhead our initiatives related to Oracle CX Cloud and associated technology platforms. The ideal candidate will possess an in-depth understanding of Oracle CX Cloud, Oracle Visual Builder Cloud Service, Oracle Redwood Design Principles, and the business processes tied to sales, marketing, and service management, alongside expertise in Oracle Integration Cloud Platform. The successful candidate will have extensive experience in solution architecture and a proven track record of leading digital transformation projects throughout their lifecycle.
Location: Melbourne
Salary: AUD 211,833 - 245,869 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Roles and Responsibilities:
- Lead the design and implementation of Oracle CX Cloud solutions, ensuring they are aligned with both business objectives and technical specifications
- Develop and maintain a comprehensive architecture for Oracle CX Cloud solutions and related technology platforms, including Oracle Integration Cloud, Oracle Revenue Management and Billing (ORMB), ERP, and other enterprise applications
- Collaborate with cross-functional teams to define and execute digital transformation strategies, effectively leveraging the capabilities of Oracle CX Cloud
- Provide technical leadership and guidance to development teams, ensuring adherence to project methodologies, promoting reuse, and implementing best practices and standards
- Conduct assessments of customers' IT systems and business needs, recommending improvements, proposing solution options, and assisting in drafting future IT roadmaps utilizing Oracle Cloud Technologies. This includes preparing proposals with financial evaluations for suggested solutions
- Develop strategies to optimize the performance, scalability, and maintainability of systems
- Align project goals with organizational objectives, ensuring compliance with best practices for enterprise architecture
- Work closely with stakeholders to ensure business requirements are accurately translated into effective technical solutions
- Establish governance models for projects to ensure that quality, security, and compliance standards are consistently met
- Review and prepare documentation for architecture, design decisions, and integration workflows in accordance with industry standards
- Assist in presales activities involving Oracle CX Cloud applications, including the development and presentation of proposals and demos
- Stay informed about the latest trends and advancements in Oracle CX Cloud and related technologies, integrating them into the organization's technology roadmap.
- Mentor and coach junior architects and technical staff, fostering a culture of continuous learning and innovation.
- Bachelor's or master's degree in computer science, Information Technology, or a related field
- Over 15 years of experience in solution architecture and implementations, specifically focusing on Oracle CX Cloud and related technology platforms
- Demonstrated leadership in large-scale digital transformation projects, with at least two significant implementations utilizing Oracle CX Cloud capabilities
- Proven track record in leadership roles and defining solution architecture
- Extensive expertise in the Oracle CX Cloud product suite, including Oracle Sales and Service Cloud, Oracle Marketing Cloud, and Oracle Integration Cloud
- Experience with Oracle Visual Builder Cloud Service (VBCS) and Redwood design principles for user interface development
- Strong understanding of integration patterns, data management, and security best practices
- Knowledge of security and compliance requirements for cloud solutions within public and government sectors
- Familiarity with Oracle Cloud Infrastructure (OCI)
- Exceptional analytical and problem-solving skills, with the ability to think strategically and execute methodically
- Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels
- Relevant certifications in Oracle CX Cloud and related technologies are highly desirable
- Prior working experience in the Australia public sector
- Understanding of Oracle Revenue & Billing Management or any other Pricing and Billing applications
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."