Senior Principal - Healthcare AI and Digital Consulting

Responsibilities:
• Leadership, business development, practice management, thought leadership:
o Senior Principal is a member of the Healthcare consulting practice leadership team and helps drive the strategy, offerings, revenue growth, people development, and overall success of the practice
o Bring healthcare domain knowledge and experiences, in one or more of the following functional areas in the healthcare value chain: end to end claims process, contact center, utilization management and prior authorization, appeals and grievances.
o Lead proposal development and pursuits for multimillion dollar programs. Manage sales pipeline from opportunity identification through sales process to contract signing
o Help identify the use cases, provide level of effort estimations and assumptions for the implementation of Intelligent Automation solutions
o Lead project teams, mentor, coach and develop consultants
o Contribute to practice development: Identify intelligent automation trends, define relevant consulting offerings and solutions. Author Point of View documents case studies and thought-leadership whitepapers
• Digital Strategy:
o Provide strategic digital consulting services to healthcare organizations, focusing on areas such as leading clients (with a consulting team) in the development of their digital strategy, blueprint and roadmap
o Analyze client's current state digital capabilities, identify opportunities for improvement, and develop innovative solutions to enhance stakeholder experiences and drive positive health outcomes
o Collaborate with cross-functional teams to design and implement feature rich digital capabilities
o Communicate industry trends, emerging technologies, and regulatory changes to ensure our solutions remain cutting-edge
• Digital / AI Solution Implementations:
o Lead, manage, and execute solution implementations for digital or analytics / Generative AI solutions
o Partner with internal and external stakeholders to understand business needs and develop a comprehensive implementation roadmap.
o Lead team in the configuration and implementation of digital/AI capabilities, including addressing business/stakeholder readiness
o Ensure end user adoption through training, reinforcement, key metrics measurement, communications, and change management strategies
o Work with clients to drive transformation programs enabled by intelligent automation capabilities including Robotic Process Automation (RPA), document understanding, optical character recognition (OCR), chatbots, process mining and machine learning.
o Work with our clients to understand where and how Intelligent Automation can be applied, and what problems it can solve. Analyze requirements, processes, and impediments to automation.
o Work with clients to develop and optimize associated intelligent automation services including Centers of Excellence (CoEs), process assessments for automation, business case development, vendor identification and selection.
o Lead intelligent automation projects focused on assessing automation opportunities, building automation centers of excellence and implementing automation.
o Develop intelligent automation application architecture, infrastructure requirements, and enablement.
o Define the purpose, capabilities, and value in deploying IA. Work with client process leaders, technology leaders and digital teams.
o Lead definition of to-be state including creation and maintenance of PDD and SDD throughout the project lifecycle.
o Create technology automation solution design at platform and architectural levels as well as information road maps and case definitions.
o Help the Information Technology organization set up automation environments (installation, monitors and controls.) and define the infrastructure requirements to implement automation solutions.
Basic Qualifications:
• Bachelor's degree and at least ten years of progressive, post-baccalaureate work experience in a customer-facing role in a large consulting firm or in the industry.
• At least nine years of experience leading teams of advisory services consultants in the delivery of intelligent automation services or Digital Consulting services, and the technology life cycle, including operating model/strategy, opportunity assessment, discovery and requirements definition, solution architecture and design, development, testing and production release.
• At least seven years of healthcare domain experiences, strong understanding of the healthcare value chain, business functions, and stakeholder expectations
• Knowledge in one or more of the following functional areas in the healthcare value chain: end to end claims process, contact center, utilization management and prior authorization, appeals and grievances, and digital capabilities, e.g. member/provider portals, mobile apps.
• At least five years of experience in implementing intelligent automation projects including robotics, low code, OCR, chatbots or virtual assistants, natural language processing, machine learning.
• At least five years of experience with intelligent automation platforms including UiPath or Automation Anywhere or Blue Prism or Microsoft
• At least four years of experience in automation implementation using Agile methodologies or RPA methodologies.
• At least two years of experience working on Process and Task Mining capabilities (specifically UiPath Process Mining)
• Excellent written and verbal communication, presentation, client service and collaboration skills.
• Strong ability to solve problems, troubleshoot, analyze processes, map processes, and communicate effectively with senior business and IT stakeholders.
• Must be willing and able to travel up to 80%, (weekly travel) depending on client requirements.
• Candidates authorized to work for any employer in US without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications:
• An MBA with an advanced degree or equivalent experience in healthcare, business, operations, information technology, analytics, etc.
• Strong client facing skills including presentations to senior leadership, advice and consult with clients.
• Demonstrated ability to coordinate, integrate and deliver digital, informatics and/or business intelligence projects.
• Understanding issues related to digital capabilities and data analysis in healthcare Provider / Payer industry.
• Ability to derive insights and infer business implications from data.
• Familiarity with fundamental financial, performance, and quality measures used in the health care industry.
• Familiarity with statistics and advanced methods such as AI/Machine Learning preferred
• Ability to provide guidance to stakeholders in understanding the business value of the initiative.
• Ability to interface with customers and other stakeholders with minimal supervision.
• Experience in Strategy-to-Implementation programs related to Digital capabilities or Intelligent Automation programs, including cloud-based programs.
• Experience in process improvement and re-engineering using process mining technologies like Celonis.
• Experience with Agile, Scrum methodologies

For candidates based out of CA, WA, NY states, estimated annual compensation will be $157500 to $192500

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :-
• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off