Role - Senior Manager-Program Delivery
Technology - Project & Program Delivery, Telecom Domain
Location - Zurich, Switzerland
Business Unit - CMTADM
Compensation - Competitive (including bonus)

Purpose of the Role:
Help identify opportunities for the Infosys, focus on client challenges, develop new client relationships, prepare business plans, manage multiple and complex engagements from launch to closure, assist in program planning, Proactively look for existing client issues, Practice leadership to develop new ideas with client, participate in and contribute to different client and Infosys initiatives with the objective of ensuring smooth IT delivery in telecom domain within the guidelines, policies and norms of Infosys.

• Build and maintain professional relationship with senior level Client executives, expand professional network in the Client organization. Be well acquainted with the Client's business situation, able to speak on behalf of the Client's best interests, countering views of Client executives if necessary, interfacing on engagement-level Client concerns.
• Understands and works with the Client's complex organizational realities and relationships to accomplish goals and helps team open new opportunities to develop and enhance relationship within the Client organizations and to put clients' interests ahead of Infosys or personal interests.
• Adopt a visionary outlook to identify possible business ideas, analyze feasibility for development of IP, articulate the relevance and business value and prepare business case for the best interest of Infosys and Client.
• Proactively look for existing client issues and work with Practice leadership to develop new ideas to address these issues to identify new engagement opportunities
• Demonstrates mastery of key analytic techniques and uses knowledge to perform complex analysis with limited guidance; lead key engagement deliverables; determines data collection techniques and sources; keeps track of timelines and status; synthesizes large amounts of unstructured data and develops analyses that are rigorous, stand up to client scrutiny; delivers timely, accurate and professional work/deliverables with sufficient attention to details, make effective use of Value Realization Method (VRM) to demonstrate the value delivered; conversant with industry-specific terminologies; independently leads client interviews to complete deliverables as assigned by engagement lead
• Manages individual goals/priorities with little guidance; delivers on deadlines despite changes in plans, schedules; work with others to deliver quality work on time; Prepares status reports and presentations to deliver on engagement objectives and timelines
• Meets client well-prepared; personally, addresses and resolves customer relations issues; independently leads client interviews and parses information to draw important observations; leverages relationships from previous engagements IN ORDER TO meet client expectations
• Review the project scope document for all medium /large sized projects to ensure proper scoping of project and reduction of risks.
• Prepare resource plan for his/her portfolio including people, infrastructure, liaisons, with required groups to fulfil the portfolio resource requirements.
• Identify the quality goals and processes with help from SQA, comply with internal quality mandate, plan for training the team and prepare a comprehensive quality plan to ensure high quality delivery.
• Do regular risks assessments of the projects and mitigation planning, identification and review of potential/high risk projects and provide governance of complex engagements to minimize and mitigate risks for all project within the portfolio.
• Review the scope, schedule, estimate, quality goals, risk plan and resource plan to successfully execute the projects in the portfolio.
• Perform portfolio analysis, plan and execute transition activities in case of large transitions; review the transition plan closely track the transition for small to medium size transitions to get into the steady state as agreed with the client.
• Review and track the SLAs with the help of PMs and provide delivery governance to successfully execute the project.
• Provide delivery governance, review and track the project performance against the goals on a periodic basis, monitor, review and control all the project phases (Requirement gathering, Design, Architecture, Development, Testing, Implementation, Warranty), take corrective measure and communicate to senior management to deliver projects successfully.
• Allocate individuals to projects/initiatives, enable competency development, implement performance management as per organizational guidelines, R&R, team building, compliance to company HR Processes, mentoring the team and participate in the recruitment activities to motivate the team for successful delivery of projects.
• Participate in account level change initiatives to improve the operations of the account and help in account growth.

• Strong experience in leading / managing large transformation , migration and support programs
• Understanding of Customer centricity , Strong experience in Telecom BSS/OSS , Integration , Cloud and Migration concepts
• Managing service quality, delivery quality and improvement initiatives
• Knowledge of Agile delivery methodology
• Experience in Pre-sales, program initiation and change management processes

• Strong experience in Telecom Domain

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills