Role Specifications
T he Microsoft Endpoint Management Administrator has the responsibility of maintenance and administration of Microsoft Intune for OS Customization (Autopilot) , Software Deployments, Endpoint servicing for Windows and Office (Evergreen updates) and other endpoint management activities such as tracking compliance, enforcing policies. Etc. The maintenance and administration of the environment is required to be aligned to the business standards of enterprises. Role is also expected to handle transformational changes resulting from technology transformation or modernization.

• Support and Maintenance of Microsoft End Point management environment -Intune for Windows devices.
• Manage Endpoint environment (Policy management, Global Software distribution, optimization, Availability and Optimal Performance).
• Manage Software distribution, Patching and Compliance of end points in both Physical and Virtual environments
• Configure and Deploy applications as per requirements.
• Manage Autopilot process for new device build in close collaboration with stakeholder teams - End user computing, Central Warehouse teams. Etc.
• Manage Role Based access in Intune environment.
• Perform periodic reporting of key measurements such as patch compliance.
• Handle Design Changes/Transformation/Tuning of Endpoint manager in line with changing Business requirements.
• Tickets Support - Resolution of Incidents, Fulfillment of Requests and Change implementation.
• Manage Evergreen process for Windows & Office - Periodic Windows feature updates and Office updates using Intune Technology.
• Undertake environment optimizations and Service improvement such software deployment optimizations, improving compliance. etc
• Extend Support for Implementation of Security policies concerning endpoint technologies -Intune /Windows
• Interface with customer workplace IT, field engineering and 2nd level support tracks
• Manage the operational knowledge and documentation in the agreed formats and processes.
• Be part of technology modernization / transformation journey and contribute to technical implementation.

• • Experience in managing Intune environment and administration of an enterprise Tenant.
  • Demonstrated proficiency with: Deploying Microsoft Intune in an Enterprise environment.
  • Strong Practical Experience on managing Intune environment- Autopilot, Policies, Device manage and software deployments.
  • Good understanding of General Infrastructure components supporting endpoints and Cloud concepts
  • Experience in device management for Hybrid AD and Azure AD based organizations.
  • Hands on experience in Deploying Windows Autopilot, Intune Policy management, Software Deployments and managing Windows and Office feature updates.
  • Experience in Device Provisioning, Domain Management, Role Based Access controls (RBAC)
  • Experience in MDM auto enrollment configurations (for Windows devices).
  • Experience in Company portal Branding, Terms and Conditions setup.
  • Experience with Windows Hello for Business , Enrollment Restriction Rules.
  • Creating & troubleshooting VPN/Wi-Fi Profiles
  • Experience in migrating AD Group Policies to Intune Policies Profiles.

• Manage desktop applications - Upload, Configure and Deploy
• Application deployment status & compliance reporting
• Experience in troubleshooting Application Deployment Issues

• Software Update Deployment in the traditional way using Intune client
• Software Update Scheduling via MDM policies
• Good Knowledge on Update Rings implementation
• Good Knowledge on Desktop Analytics

• Graduated Bachelor, preferable within the field of engineering and computer science
• Communication skills and ability work well with a team of people who are committed to continuing the company's high growth rate.
• Excellent analytical & Problem-solving skills.
• A high degree of initiative and flexibility
• IT Service management and Operational processes
• High degree of customer orientation
• Very good quality awareness & adherence
• Excellent verbal and written communication skills
• Ability to drive and work with a team to drive deliverables & meet deadlines

• Knowledge of Active Directory Domain Services
• Knowledge of Networking and Security Policies
• Excellent interpersonal skills: ability to articulate verbally and written, willingness to appropriately explain/debate difficult issues; ability to think quickly.
• Excellent attention to detail yet ability to understand the big picture
• Reliable and able to work under pressure