About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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Your Role
Brief about the role. This position will primarily be responsible to interface with key stakeholders as part of our Go to Market strategy and provide presentations to client on SNOW features, value add to the client environment, identify the areas to focus and implement. TO closely work with our COE team in India and represent the solutions provided by them. Pre-Sales/L2-Support function needed. Lead SNOW delivery to clients for all types of design, testing and support activities related to implementation and transition; part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Your Key Responsibilities
- Provide ServiceNow demo.
- Work on backlog finalizations
- Product backlog Analysis
- Briefing the requirement to the development team
- Testing the final product to ensure it is completely functional and meets requirements.
- Conduct showcase sessions
- Conduct trainings to stakeholders (support OCM)
- Experience designing, deploying, and operating ServiceNow in an enterprise-scale, multi-vendor IT Service Management environment.
- Demonstrated experience with ServiceNow Core Solution Offering such as (ITSM, ITOM, ITAM, SPM, IRM, CSM, GBS, HRSDITSM, ITAM, ITOM )
- Capabilities / Certifications in at least one of the above is desirable:
- Lead and develop the skills of a team of engineers.
- Understanding of IT infrastructure operations.
- Language proficiency level: JP=Native Level EN= Business Level
- At least >3 years' experience implementing ServiceNow solutions.
- At least 5 years of experience in Information Technology.
- Country citizens and those authorized to work in Country are encouraged to apply. We are unable to sponsor currently.
- Degree in IT / Computer Science / related discipline with 8+ years of experience in IT Infrastructure.
- Experience in enterprise level Product Support experience .
- Knowledge on Infrastructure services in IaaS Services & Products related cloud platforms .
- Experience in Troubleshooting and supporting GCP/AWS/Azure Infrastructure services - Compute, Kubernetes Engine and other Infra components and other environment builds
- Object Oriented JavaScript and related frame works, Type Script, HTML5, CSS Frameworks.
- Basic Experience in Any standard webserver and related framework
- +5 years of Experience in supporting RESTFULL Web API's using Java and Python core framework.
- Experience in web server designating using variety of tools
- Knowledge on Network TCP / UDP, SSH, SSL, Authentication, Network configuration
- Strong analytical skill to troubleshoot any issues
- Experience in Unix/Linux platform, command line and shell scripting
- Good Understanding and cording experience in Algorithms & Data Structures
- Should have good understanding on System Design / scaling
- Should have experience in testing Applications
- Should have understanding on Networking Protocols and trouble shooting
- Hold ServiceNow certification.
- Experience in Service Now implementation in Small and Mid-companies
- Excellent verbal and written communication skills in both Japanese and English
- Ability to work in team in diverse/ multiple stakeholder environment.
- Experience and desire to work in a Global delivery environment.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.