About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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Location: Melbourne
Salary: AUD 108,571-119,893 (Annual Gross)
Infosys is seeking an Oracle Service and Field Service Cloud Senior Consultant . The role is required to work with business and IT teams at a customer's organization on a global rollout of the Service & Field Service solution. Responsible for owning and ensuring the rollouts with required localizations yet with minimum variations to the implemented solution. An understanding of Call Center & Field Service operations along with th e key operational metrics and performance indicators used to manage a Customer Service environment is a requirement.
Short Description:
In the role of Senior Consultant, you will be expected to develop bespoke applications and cloud. This role will interface with client and elicit technical requirements, design and develop technical components.
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.
Roles and Responsibilities:
For you to be successful in obtaining this role you will need to possess the following:
- Must be able to help refine requirements.
- The ability to manage deliverables (prioritisation, estimation, etc.)
- Experience with Oracle technologies.
- Experience working in agile environments.
- Familiarity with design patterns and best practice trends.
Essential:
- Candidate must have 10+ years of experience with 5+ years of relevant experience in implementing Oracle Field Service cloud / Oracle Service cloud.
- Strong technology skills in Oracle Field Service Cloud and Service Cloud.
- Strong domain and process knowledge of Service & Field Service
- Ability to e ngage with different stakeholders, understand the core functional requirements, analyze the customer service and field service processes, and deliver an Oracle Service and Field Service cloud-based solution.
- Ability to facilitate solution design sessions that evaluate potential design options , and balance business requirements against the program scope and timelines .
- Experience in other Service and Field Service Technologies like Oracle EBS Field Service or Siebel Field Service is desirable.
- Candidates with Oracle Certification in Oracle B2B Service and Field Service Cloud will be preferred
- Should have fluent communication skills, must have worked in Client facing roles
- Able to work in a fast-paced environment with a diverse group of people
- Excellent customer interfacing skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and outstanding analytical and Problem-solving skills.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.