About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

• Working on ISO 20022 phase 2 project where the transformation has to be implemented and followed by all banks globally.
  

• Currently working on MT messages to MX messages transformation and working on the test approach and Test design for statements.
  

• Worked on GPP-SP for SWIFT and international payments both invert and outward transaction statement and payment verification currently in design phase.
  

• Handling complex delivery issues for Jarvis (CRM) development.
  

• Design and implement of AI for case management
  

• Managing and providing resolution to TIO Level-2 cases.
  

• Expertise in using Optus internal tools and CRM for troubleshooting complaints.
  

• Extraordinary risk assessment skills to balance business and consumer demands.
  

• Client negotiation to provide a fair and reasonable resolution
  

• Reporting to director level to make changes in CRM to avoid fines.
  

• Planning test cases and execution to confirm changes in CRM post production.
  

• Providing test cases to confirm project delivery and maintain quality.
  
• Client Relations
  
• Risk assessment pre and post launch including cost estimation.
  
• Tackled with service issues post production deployment.
  
• Testing live broad cast and quality of the content before going live.
  
• Tested the broadcasting device.
  
  Essential:
  
• Qualification - Master of Business with IT project management and business analytics with WPMP foundation certification.
  
  Additional Skills:
  
  
• Excellent customer interfacing skills.
  
• Career episodes with managing multiple clients with maintaining excellent relation with customer/clients.
  
• Extraordinary vendor management skills as worked with both onshore and offshore teams In multiple time zones.
  
• Leading and managing onshore and offshore teams in sprint planning, development, test planning & execution using the Agile methodology.
  
• Conduct regular team outings drinks and dinner quarterly for team recognition and hard work for all deliverables for all on shore teams, and for offshore teams conduct triage meetings quarterly and provide gift food vouchers to keep the team motivated at all times.
  
• Work closely with each team member ensuring there is no short of any trainings if needed to increase effiency and maintain positive supportive culture for all team members with regularly motivating and recognization
  
• Making sure that each team member has the required level of access to each application on time making sure the budget is utilised with 100% accuracy.
  
• Excellent written and verbal communication skills.
  
• Strong attention to detail and outstanding analytical and Problem-solving skills.
  
• Strong Analytical, Problem-solving And troubleshooting Skills
  
• Client Relations, Account and Relationship Management skills
  
• Identify the business needs and develop solutions for business SMB small & medium business units & large CRM/Software transformation programs.
  
• Responsible for Test planning every sprint and delivery
  
• Analysing the project requirements with review of high-level Architectural design documents & provide feedback
  
• Responsible to make and deliver Test Agreements and Test Summary Reports with all approvals
  
• Managing all vendor billings and preparing quarterly budget reports for all temporary vendors
  
• Manage & maintain relations with different departments of the organisations
  
• Work closely with product owners and different Agile teams
  
• Drive the software development lifecycle using the Agile methodology
  
• Experience in Agile/Scrum sprint planning and delivery
  
• Provide solutions with strategy for Dev/Ops team in platform development for best client experience
  
• Preparing Test strategy and test plan for SIT/ UAT testing with writing and execution of test cases
  
• Coordinating Business teams for UAT test case execution and reporting
  
• Managing defects in Jira, HP ALM, Confluence and conduct defect triage meetings on daily basis
  
• Organizing standup meetings
  
• Preparing Test Agreements (TA) and Test Summary Report (TSR) taking approval from business before code drop
  
• Preparing Daily status report (DSR) to the management
  
  Infosys is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.
  
  At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
  
  Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
  
  "All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."