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Infosys BPM (www.infosysbpm.com), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Infosys BPM has been consistently ranked among the leading BPM companies and has received multiple awards and recognition from key industry bodies and associations. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.
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Role: - Senior Associate Consultant (Business Analyst-Collections)
Location: - Sydney
Status - 3 months fixed term, extendable based on project requirement
NOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role.
Job Summary:
We are seeking a skilled Business Analyst with a strong background in financial services, particularly in collections processes.
- Collaborate with stakeholders to gather requirements and document business processes.
- Utilize data analysis tools to monitor collections performance and generate reports.
- Provide insights and recommendations based on data analysis to support decision-making.
- Ensure data integrity and accuracy in all reporting activities.
- Work with IT teams to implement and maintain collections systems and software.
- Conduct user acceptance testing (UAT) and provide training to end-users.
- Troubleshoot and resolve system issues related to collections processes.
- Liaise with internal and external stakeholders, including legal, compliance, and customer service teams.
- Facilitate meetings and workshops to gather requirements and provide updates on project progress.
- Ensure alignment of collections strategies with overall business objectives.
Qualifications:
- Education: Bachelor's degree in Business, Finance, Accounting, or a related field.
- Experience: Minimum of 3-5 years of experience as a Business Analyst in the banking or financial services industry.
- Proven experience in collections processes and systems.
- Experience in 'Experian power curve collections' platform is mandatory.
Skills:
- Strong analytical and problem-solving skills.
- Proficiency in data analysis tools such as Excel/ SQL/BI tools.
- Excellent communication and interpersonal skills.
- Ability to manage multiple projects and meet deadlines.
- Knowledge of regulatory requirements related to collections.
Preferred Certifications:
- Certified Business Analysis Professional (CBAP)
- Project Management Professional (PMP)
- Prince 2
- Relevant certifications in collections or financial services