About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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Short Description: If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.
The JD should contain the following:
Roles and Responsibilities: Lead SAP SD team in initial transaction activities collaborating with client and Infosys teams to steady state support Lead and manage closure of SAP SD (Master data, Shipping, Billing, Intercompany sales, Free Trade Agreement (FTA), Interfaces, Label printing, Localization for Asia/Europe/America) - incidents, problems, service requests and enhancement requirements for SAP ECC 6.0, S/4 HANA 2021 applications using ITSM tool (ServiceNow). Contribute to closure of SAP SD incidents, problems, service requests. Should have experience in both SAP ECC 6.0 and SAP S4 HANA 2021 Should have expertise to lead migration of SAP ECC 6.0 to SAP S4 HANA 2021 for multiple sites globally Plan deployment of SAP SD resources for Asia, Europe, US shifts and shift rota Track SAP SD team's adherence to SLA coordinating with SD support team working in 245 support timing Provide out of office (247) support for P1, P2 incidents Lead major incident meetings coordinating with client and Infosys SAP functional and technical team Single point of contact for client to resolve any escalations, issues in SAP SD stream Mentor SAP SD team to handle end to end order to cash process and other cross functional integration issues Coordinate with SAP AMS manager and provide necessary support for AMS metrics Lead estimation of efforts, planning required resources for enhancement requirements from client, continuous improvements, automation initiatives Additional Skills: - Excellent customer interfacing skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and outstanding analytical and Problem-solving skills.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."
