Your role

In the role of Project Manager, you will plan for and ensure quality and timeliness of activities related to design, build and implementation of work product. You will participate in requirements elicitation, analysis of architecture, create and review design and contribute to activities related to estimation, staffing analysis & solutioning and risk planning. You will act as a mentor and support the project team in developing optimized high quality deliverables. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Responsibilities

• Strong and commanding comms to drive Priority 1 Incident calls.

• Handling in high SLA incident workflow.

• Build and maintain long-term relationships with customers.

• Set up, maintain and provide oversight on all the Service, including monitoring, health checks, troubleshoot, SLA, KPI, escalation and procedures.

• Frontend and a single point of contact for underline services to internal and external stakeholders.

• Drives various service improvements, critical incident closure, communicate to multiple stakeholders.

• Identify and drive process and tool improvements

• Contribute to the team activities (regular meetings, publishing a weekly/monthly reports)

Required

• Strong experience in Technical Support, Operations for the large client with team leading experience

• Good technical background and experiences with ITIL process

• Worked on multiple location team environment geographically

• Solid technical background, ITIL V3+ Foundation or above certified

• Fluent interaction skills as well as presentation and reporting skills

• Trouble shooter, organised and being able to build and maintain relationships

• Ready to work any hours as per business needs

Preferred

• Domain knowledge of Online, OSS, BSS

Personal

Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

• High analytical skills

• A high degree of initiative and flexibility

• High customer orientation

• High quality awareness

• Excellent verbal and written communication skills

Why Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.