Process Specialist -(MIS)

Job Type: Full Time,Onsite
Location: Aguadilla, Puerto Rico

Role Summary:

• Able to effectively analyze and report on all aspects of day-to-day operations
• Ability to download, collate, analyze, pull up trends and highlight key performance metrics. Reports have to be daily, weekly, monthly and quarterly
• Detailed reporting with sub-metric drill downs and also summary dashboards have to be published
• Trend analysis to be done and data for various time periods readily available
• Reports to be generated and published at specific and pre-determined times and days

Essential Responsibilities:

• Working knowledge of multi-user computer systems, applications, and equipment along with work force management tools and techniques
• Excellent knowledge of MS Office
• Good written and verbal communication skills, including experience communicating technical information to non-technical staff
• Good analytical and communication skills
• Experience in usage of reporting tools like Avaya/Cisco

Qualifications

Basic:

• Minimum of 2 years of relevant experience as it relates to job description
• High School Diploma or GED equivalent

Preferred:

• Exceptional verbal and written communications
• Strong decision making and analytical ability
• Able to negotiate, good presentation skills and Client Interfacing
• Good interpersonal skills, coaching skills

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 58,090 employees from 111 nationalities, as of June, 2024.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.