Infosys BPM is looking for Process Lead Front officer for its customer project in Toulouse.
Location: Toulouse, St. Nazaire, Marseille
You'll have the opportunity to collaborate with the best talent in the industry to create innovative, high-quality solutions that meet our customers' needs.
Background & Activities
Infosys teams are multidisciplinary (multi-technology, functional and technical areas), global (local and offshore) and multicultural: you will work exclusively in an international context, mainly in English
Key responsibilities:
- To ensure the onsite presence in Client's plants on daily basis
- To establish and maintain a working relationship between Client's stakeholders at plant and outsourced workforce
- To streamline communication and help Client and Infosys understand each other and work together efficiently
- To ensure physical proximity to Client's business and facilitate the stakeholders experience
- To expedite any critical business requests and ensure timely resolution
- Managing 2nd level escalations of suppliers
- Supporting Supply Officers in their daily activities - late PO, missing part management, stock optimization, communication with production department
- To support smooth change management
- To identify and drive continuous improvement project
- Reporting activities on company objectives
- Deploy and monitor process controls, quality assurance plans and risk mitigation initiatives
- Provides analytics on Procurement and Supply chain
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- Good French (min. C1)
- Good English (min. B2)
- At least 2-3 years of experience in supply chain or customer service
- At least Bachelor Degree
- Customer orientation and proactive approach
- Excellent communication, interpersonal and organizational skills
- SAP knowledge especially for supply chain
- Team player
- Work for the prestige Client Logo
- Career in the multinational company
- Unique opportunity to take part in international projects and gain experience with various businesses
- Set of social benefits to choose from
- Salary adequate to your competencies
- Training program