Process Executive

HR Advisor Advert

An exciting opportunity has arisen for those looking to build a career in HR by joining a dynamic HR advisory team within a shared services environment. We are looking for self-motivated individuals who are wanting to build a career within HR.

The first line response team provide remote advice dealing with queries both by telephone and via a case management system on a variety of HR issues across the UK whilst working closely with other SME's. This role would suit an individual looking to start or further their HR career on a generalist level with opportunities to progress into specialities such as employee relations.

This role is a full time and permanent role based in South Birmingham and working in a hybrid manner.

• providing an initial HR response as part of the HR first line to maximise 1st time resolution of inquiries by clarifying desired information; researching, locating and providing information;
• triaging and routing enquiries to the appropriate resource or escalate to specialists;
• providing an excellent customer experience to the business;
• logging call details in an effective manner in the case management systems;
• supporting Managers with letter writing for first response calls where appropriate;
• adhering to SLA's and KPI's;

• A passion for Human Resources demonstrated within studies or work

• Strong Customer Focus with experience of working in a customer- oriented environment

• Confident communicator, with the ability to articulate a high level of oral and written
• English

• Strong interpersonal skills with the ability to build rapport quickly over the telephone

• IT literate and a confident user of Microsoft Office

• Solution orientated with a pragmatic approach to problem solving

• Able to work on own initiative and also work effectively within a team