Privacy Specialists are responsible for a wide range of operational activities including but not limited to addressing complex privacy cases, investigations and questions from data subjects, performing risk assessments from a privacy perspective, and designing controls and technical measures to mitigate privacy and data protection risks.
They also investigate and resolve Data Subject requests cases providing answers to data subjects and maintain the Global Data Processing Activities Inventory. They must have great communication skills to proactively inform and involve relevant internal stakeholders (e.g. Customer Service, Legal, Technology, Finance) and appropriate response to data subjects and data protection authorities.

Roles and responsibilities
• Communicate with internal and external stakeholders and data subjects to respond to escalations and questions (Privacy and personal data) as a first point of contact on a global scale.
• Perform analysis at the business transaction level to understand what happened, and what mitigation measures are to be taken.
• Lead and contribute to initiatives that improve the company's risk management practices as it pertains to the processing of personal data.
• Create Privacy awareness while maintaining focus on a positive customer experience.
• Convince others to accept new concepts, practices and approaches in the domain of Privacy and Data Protection.
Influence stakeholders to come to an agreement about issues that are operational in nature.
• Work effectively with team members and leadership by communicating Privacy trends and sharing ideas and knowledge.
• Adapt or enhance quality or value in existing methods. Analyze complex issues and modify working methods in a broader work area.
• Use a combination of manual and automated tools to proactively analyze various sources of data.
• Support the design, creation, and maintenance of procedures for internal and external software and tools.
• Onboard new products and tools, support the implementation of automation workflows.
• Collaborate with software development and engineering teams for debugging and troubleshooting.
• Support the re-configuration and alignment of article 30 Record of Processing Activity tooling, collection and input of data into OneTrust
• Undertake discovery and confirmation of personal data processing
• Work closely with the project team (DPOs, Project Management, and Privacy Process Team) to achieve the overarching vision and deliver the inventories into a BAU process.

Skills /Competencies
• At least 3 years of knowledge and experience with regards to privacy and data protection legislations such as GDPR, LGPD, CCPA, etc
• Ability to investigate, retrieve and analyze data
• Ability to prioritize incoming escalations and requests appropriately using clear communications
• Strong decision making ability and self-disciplined
• Strong assertive communication skills
• CIPP/E (IAPP) or CIPT certifications are a plus

Educational Qualifications:
• Bachelor's degree (or relevant specialised diploma in Privacy)

Why Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."