Responsibilities:
• Leadership, practice management, thought leadership:
o Bring healthcare domain knowledge & experiences, in healthcare value chain: end to end claims process, contact center, utilization management, prior authorization, appeals and grievances
o Support proposal development and pursuits for multimillion dollar programs
o Help identify the use cases, provide level of effort estimations, assumptions for the implementation of Intelligent Automation solutions
o Lead project teams, mentor, coach and develop senior consultants, consultants and analysts
o Contribute to practice development: Identify intelligent automation trends, define relevant consulting solutions. Author Point of View documents case studies and thought-leadership whitepapers

• Digital Strategy:
o Provide strategic digital consulting services to healthcare organizations, focusing on areas such as leading clients (with a consulting team) in the development of their digital strategy, blueprint and roadmap
o Analyze client's current state digital capabilities, identify opportunities for improvement, develop innovative solutions & drive positive health outcomes

• Digital / AI Solution Implementations:
o Lead, manage, & execute solution implementations for digital or analytics / Generative AI solutions
o Lead team in the configuration and implementation of digital/AI capabilities, including addressing business/stakeholder readiness
o Ensure end user adoption through training, reinforcement, key metrics measurement, communications, and change management strategies
o Work with clients to drive transformation programs enabled by intelligent automation capabilities including Robotic Process Automation (RPA), document understanding, optical character recognition (OCR), chatbots, process mining and machine learning.
o Work with clients to develop and optimize associated intelligent automation services including Centers of Excellence (CoEs), process assessments for automation, business case development, vendor identification & selection.
o Lead intelligent automation projects focused on assessing automation opportunities, building automation centers of excellence & implementing automation.
o Develop intelligent automation application architecture, infrastructure requirements, and enablement.
o Define the purpose, capabilities, and value in deploying IA. Work with client process leaders, technology leaders & digital teams.
o Lead definition of to-be state including creation and maintenance of PDD and SDD throughout the project lifecycle.
o Create technology automation solution design at platform and architectural levels as well as information road maps and case definitions.
o Help the IT organization set up automation environments (installation, monitors and controls.) and define the infrastructure requirements to implement automation solutions.

Basic Qualifications:
• Bachelor's degree and at least 8 years of progressive, post-baccalaureate work experience in a customer-facing role
• At least 7 years of experience leading teams of advisory services consultants in the delivery of intelligent automation services or Digital Consulting services, & the technology life cycle, including operating model/strategy, opportunity assessment, discovery and requirements definition, solution architecture and design, development, testing and production release.
• At least 7 years of healthcare experiences-healthcare value chain, business functions
• Knowledge in one or more of the following functional areas: end to end claims process, contact center, utilization management and prior authorization, appeals and grievances, and digital capabilities, e.g. member/provider portals, mobile apps.
• At least 5 years of experience in implementing intelligent automation projects including robotics, low code, OCR, chatbots or virtual assistants, natural language processing, machine learning.
• At least 5 years of experience with intelligent automation platforms including UiPath or Automation Anywhere or Blue Prism or Microsoft
• At least 4 years of experience in automation implementation using Agile methodologies or RPA methodologies and/or 2 years of experience working on Process and Task Mining capabilities (specifically UiPath Process Mining)
• Must be willing and able to travel up to 80%, (weekly travel) depending on client requirements.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:
• An MBA with an advanced degree or equivalent experience in healthcare, business, operations, information technology, analytics, etc.
• Demonstrated ability to coordinate, integrate and deliver digital, informatics and/or business intelligence projects.
• Understanding issues related to digital capabilities and data analysis in healthcare Provider/Payer industry.
• Experience in Strategy-to-Implementation programs related to Digital capabilities or Intelligent Automation programs, including cloud-based programs.
• Experience in process improvement and re-engineering using process mining technologies like Celonis.
Estimated annual compensation range for candidate based in Los Angeles, CA and New York, NY will be $123500 to $154500
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :-
• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off