Role - Principal Consultant
Location - London, UK
Job Overview:
We are seeking a Windows EUC Lead who will oversee the implementation, support, and optimization of Windows-based desktop environments, ensuring that users have a seamless and productive experience. The Windows EUC Lead will manage a team of EUC engineers and work closely with cross-functional teams to deliver high-quality solutions to end users, including desktop builds, operating system deployment, application packaging, and troubleshooting.
Key Responsibilities:
- Leadership & Team Management:
Lead a team of EUC engineers and support staff, ensuring effective performance, training, and development of team members. Set clear goals and performance metrics for the team.
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Oversee the management of Windows desktop environments, ensuring operating system deployment, patching, and updates are consistent across the enterprise. Ensure compliance with security policies and best practices.
Lead efforts in troubleshooting and resolving complex technical issues related to Windows-based systems, including hardware, software, and network issues.
Develop and execute the EUC strategy to ensure that the desktop environment aligns with business needs. This includes planning upgrades, managing lifecycle, and improving the user experience.
Oversee the packaging, deployment, and maintenance of enterprise applications on Windows desktops. Work with the application owners to ensure that the software is tested, deployed, and updated efficiently.
Implement automation strategies using PowerShell, Power Platforms, Intune, or other scripting tools to streamline tasks like system deployment, patch management, and application delivery.
Work closely with other IT departments (network, security, server, etc.) to ensure the Windows desktop environment is fully integrated and compliant with organizational IT policies.
Ensure all processes, configurations, and procedures are properly documented. Provide regular reports on team performance, system health, and incident resolution.
Provide end-user training on Windows-related systems, troubleshooting techniques, and new features or updates.
Manage relationships with hardware and software vendors to ensure the company gets the best value and support. Track costs and work within budget constraints to deliver optimal EUC solutions.
Qualifications & Skills:
- Education:
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. - Experience:
10+ years of experience in End-User Computing (EUC) support or management, with at least 2 years in a leadership or supervisory role. Experience with managing Windows desktop environments is essential. - Technical Skills:
- Deep knowledge of Windows 10/11 operating systems, configuration management, and desktop deployment.
- Experience with EUC tools such as Microsoft Endpoint Configuration Manager (MECM/SCCM), Windows Autopilot, Group Policy, Active Directory, and PowerShell scripting.
- Familiarity with application packaging and deployment tools (e.g., AdminStudio, Flexera, or similar).
- Experience with cloud-based solutions like Microsoft 365, OneDrive
- Experience with Windows Virtual Desktop (WVD) is a plus.
- Knowledge of ITIL processes and service management.
- Deep knowledge of Windows 10/11 operating systems, configuration management, and desktop deployment.
- Problem-Solving & Troubleshooting:
Strong troubleshooting skills with the ability to resolve complex technical issues efficiently. Ability to analyze issues, identify root causes, and implement solutions. - Leadership & Communication:
Proven ability to lead and mentor a technical team, with excellent communication skills to work with both technical and non-technical stakeholders. - Project Management:
Experience managing multiple projects simultaneously, with the ability to prioritize tasks and meet deadlines. - Security & Compliance:
Knowledge of security best practices for managing end-user devices, including patch management, encryption, and antivirus policies.
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.