Role - Principal Consultant
Required experience - Telecom-OSS/BSS-Service Fulfilment, Assurance, Inventory, Activation, Middleware
Location - London, UK
Job Description
In the role of a Principal Consultant, you will anchor the engagement effort for a large Telco Service transformation and migration programs, all the way from business process consulting and problem definition to solution design, development and deployment. You will leverage deep understanding of the telco landscape, including business processes, technologies, and regulatory frameworks, to help clients address their strategic and operational challenges, drive innovation, and achieve their business objective.
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You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables. You will anchor business pursuit initiatives, client training, in-house capability building. You will have the opportunity to shape value-adding solutions that enable our clients to meet the changing needs of the global landscape. You will proactively identify opportunities for further expansion or improvement of services delivered to the customer.
Required Experience
- Experience in leading / managing large Telco Service transformation, migration and support programs
- Understanding of Telco Service Fulfilment, Assurance, Inventory, Activation, Middleware, Interfaces (one or many) solution implementation and rollout
- Experienced in the areas of OSS architecture, design and implementation for Telecom customers which can enable effective capturing of requirements within Service Transformation
- Understanding of Customer centricity, Telecom BSS/OSS, Integration, Cloud and Migration concepts
- Managing service quality, delivery quality and improvement initiatives
- Knowledge of Agile delivery methodology
- Client Engagement & Business Development
- Experience in Pre-sales, program initiation and change management processes
- Experience in engaging multiple stakeholders like Business, SI partners and System owners to understand, capture, finalize and sign off requirements
- Analyze the problem faced by the customer, participates in discussions with customer stakeholders to understand the problem, gather further data as required from the customer to define and document the problem and requirements
- Candidate should possess cross-cultural working experience and should be able to work with multinational clients independently
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- Worked in global delivery and communication model
- High quality awareness
- Excellent verbal and written communication skill
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.