Order Management & Service operations Specialist (SME) with French
Infosys Poland Sp. z o.o. - Łódź
We are looking for a candidate with:
- 2-3 years of experience in a BPO environment
- Good understanding of Supply Chain management ((Order Management and Claims)
- Excellent French (min. C1) & good English (min. B1)
- Any Bachelor's degree
- Proficient MS Excel
- Analytical/troubleshooting/diagnosis/problem solving skills
- Ability to multitask, prioritize, and manage time effectively
- Good written & oral communication skills with internal customers
- Customer / Client facing experience would be handy
- Training experience & experience in creating knowledge base would be an advantage
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Your key activities:
- Order Management process
- Inventory management
- Handle sales order inquiries
- Customer Master Data Management
- Transport Damage
- Returns management
- Manage query and complaint management
- Customer Feedback and Satisfaction Monitoring
- Non-Deliverables
- Delivery date inquiries
- Interact effectively with upstream and downstream teams
You can expect from us:
- Performance bonus twice a year
- Employee referral program bonus
- Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
- Access to training platform (self-learning), domain/soft/technical skills training
- Possibility to use French language on a daily basis
- Private medical care at Medicover (with possible extension to family members)
- Reimbursement of Multisport card or points on MyBenefit platform
- Attractive group insurance
- Access to well-being platform, free meetings with a psychologist included
- Stable employment based on an employment contract
- No trial period
- IT equipment is provided by the Company
- Bonuses from the Social Fund
- Flexible starting hours
- Opportunity to participate in charity, sports and well-being events
- Hybrid mode (2 work days from the office per week) or remote in Poland
Recruitment stages:
CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback