About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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MANDATORY TECHNOLOGIES
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- Oracle PaaS 3+ years
- OIC, OTBI 3+ years
- SQL 4+ years
MAIN EXPERIENCE REQUIRED
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- Provide technical support and troubleshooting assistance to customers and internal teams on Oracle OSB, Oracle SOA, Oracle ODI, Oracle Integration Service, and OTBI.
- Diagnose and resolve complex technical issues, ensuring timely resolution and customer satisfaction.
- Maintain and enhance technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Oracle PaaS and/or SaaS administration
MANDATORY SKILLS / REQUIREMENTS
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- Full bilingual (English/Spanish), fluent communication
DESIRED SKILLS, TECHNOLOGIES AND EXPERIENCE
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- OSB, SOA, ODI is desirable
- Experience with scripting languages (e.g., Shell, Python) is a plus
- WebLogic is a plus
- Experience configuring and / or validating services in PaaS domains as well as knowledge about the services that these platforms have in Classic and their counterparts in Generation 2
HIRING TYPE
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- Employee
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* REMARKS SECTION *
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PROJECT ACTIVITIES AND RESPONSIBILITIES
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• Excellent customer service with ability to manage customer expectations
• Excellent communicator with strong verbal and written skills at all levels of the organization
• Self-starter and quick learner
• Work effectively with internal and external clients, third party vendors, and senior management in accomplishing project objectives
• Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customer
• Experience in managing constrained schedules and resources in a rapidly evolving environment
• Ability to organize complex and/or ambiguous information for project sponsor
This position requires hybrid work mode and needs your presence in the office for at least 60% of the workdays every week.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.