Infosys BPM is looking for Operations Manager/Global Process Owner for its customer project in Toulouse.
You'll have the opportunity to collaborate with the best talent in the industry to create innovative, high-quality solutions that meet our customers' needs.
Background & Activities
Infosys teams are multidisciplinary (multi-technology, functional and technical areas), global (local and offshore) and multicultural: you will work exclusively in an international context, mainly in English
Key responsibilities:
- Operations Management & Business Development
- Manage delivery as per the agreement with the client
- Bring functional expertise within business teams
- Provide leadership to ensure alignment between all stakeholders
- Develop and enforce strategic vision for Supply Chain Services
- Grow the business, reduce supply chain costs, improve efficiencies, and execute the integrated business plan
- Increase productivity by implementing improvement projects, and driving automation
- To visit client onsite to strengthen the relationship
- Participate in regular business meetings (monthly / quarterly reviews)
- Stakeholder Management
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- Understand aeronautics client business
- Build and maintain relations with client key stakeholders and establish collaborative environment
- Client expectations and satisfaction management
- Escalation prevention & escalation management
- Participate in regular business meetings (monthly / quarterly reviews)
- Conduct regular 1:1 meeting with employees (monthly) and career conversations (biyearly)
- Set clear expectations / goals / objectives, monitor the progress and give actionable feedback (conduct employees progress review)
- Reward employees and recognize the successes
- Oversee risk assessment and defining mitigation plans
- Managing compliance with the contract, external regulations and corporate directives
- Minimum 3 years of leadership experience in a similar position Order Management area
- Customer orientation and experience in maintaining relationships with stakeholders
Very good communication skills
Ability to make decisions and improvements - Highly developed organizational & time management skills
- Fluent English and French
- Professional experience in a corporate environment is more than welcome
- Work for the prestige Client Logo
- Career in the multinational company
- Unique opportunity to take part in international projects and gain experience with various businesses
- Set of social benefits to choose from
- Salary adequate to your competencies
- Training program