Infosys is seeking an O365 Administrator. This position's primary responsibility will be to provide technical expertise, troubleshoot incidents and perform the day-to-day desktop related support activities independently. The role holder will be responsible for all the End User Support related activities including end-points related change management & problem management, technology currency initiatives, application deployments, addressing security vulnerabilities related to end-point applications. All the activities will need to be performed with high quality, timeliness as well as compliance to laid down processes.
Required Qualifications:
- Candidate must be located within commuting distance of Jacksonville, FL or be willing to relocate to the area. This position may require travel to project locations.
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 2 years of Information Technology experience.
- Experience in O365 & Intune, Device Management, Teams, Microsoft Entra ID administration
- Experience in Desktop/Laptop Window 10/11 Support.
- Experience in MECM/Intune based application deployments & Imaging, Desktop OS installation
- Experience in working in HelpDesk support, Hands & Feet support.
- This job requires physical handling of PC & peripheral equipment across the premises including the datacenter.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
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- Certification related to Windows Support.
- Willing to work in production support and on-call rotation for support of systems outside of normal business hours including weekends.
- Strong communication and Analytical skills.
- Ability to work in team in diverse/ multiple stakeholder environment.
- Experience and desire to work in a Global delivery environment.