Trainer
Aguadilla, Puerto Rico
Job Type: Full Time (In Office)

Develop and update existing or new content related to process training, supports the Team Lead in training, daily reviews, update question banks for various levels and methods of assessments with the objective of meeting client requirements and skill enhancement of Process Executives within the guidelines, policies, and norms of Infosys.

Process trainer is responsible for the design and delivery of training portfolio consisting of programs, courses and learning interventions; conducting training needs assessment and evaluation; implementing new training programs and adjusting the existing ones; closely cooperating with the business partners to support the organization to achieve their short term and long terms the business objectives.

• Participate in the ideation process and produce the documentation and trains the team on the reengineered process to meet client and internal commitments on a continuous basis.
• Supports the TL by training people on process/ domain as part pf the growth plan to ensure high E-Sat
• Participate and supports the daily huddles, provides training/input on process/ business to the team to ensure delivery predictability.
• Handles/ helps resolve escalation at the process level to ensure high customer satisfaction/
• Reviews and validates the inputs from audits and creates case studies/FAQs to capture tacit knowledge.
• Conducts training for the team to ensure right skilling
• Ability to work independently or in a team environment determination service to clients

• High School Diploma or GED Equivalent
• 2 years of experience in clinical setting

• Fully Bilingual- English and Spanish
• Preferably experience conducting trainings
• Intermediate to advanced knowledge in using MS Office and ability to learn and use various computer software
• Experience in an office/clerical setting in the medical field
• Experience in any claim adjudication platform
• Certification in medical coding (CPT, ICD-10
• Exposure to Healthcare Claims products (Indemnity, PPO, POS/DA, EPO, HMO)
• Prefer knowledge of Workman's Compensation, Medicare, COB, no fault
• Prior claims experience in medical coding, case management, cost containment review, medical claim management will be preferred
• Exposure to anti-fraud initiatives in clinical area
• Awareness of clinical practice guidelines used by health plans to develop medical policy
• Possess eye for details
• Knowledge of Microsoft Office Products
• Team Player, Analytical, Written and Verbal Communication Skills, Interpersonal Skills and Positive Attitude