Job Description : Infosys is looking for Networking Hand and Feet support professional responsible for providing first level Smart Hands support to second level and third level support teams
Required Qualifications
• Candidate must be located within commuting distance of Santa or be willing to relocate to the area. This position may require travel in the US
• Associate or Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 4 years of experience in racking , stacking , connecting and providing basic configuration support of Networking devices like routers, switches, Chassis, Small Form factor switches , Access Points etc
- Candidate will be part of onsite team maintaining network environment by providing physical touch (Smart Hands) support for Incidents, Requests and Hardware Upgrades.
- He/she will be providing Incident support and working with remote Level 2/3 Teams to resolve outages by troubleshooting and fixing issues including replacement of cabling or hardware components.
- He/she will be providing Service Request Support working with remote Level 2/3 Teams to install hardware or patch cables to enable new services for customers.
- Candidate will participating in Hardware Upgrades requires racking of hardware, installation of required Fiber and Copper Patch Leads, Providing Console Access to Remote Team for configuration if required and testing connectivity after installation and configuration.
- Working with Ticket Management systems preferably Service Now
- Experienced in Ethernet Switching H/W
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- Chassis, Supervisor, Line Cards, Power Supplies etc
- Transceiver Types - SX, LX, SR, LR etc
- Fluke Testers : Copper - Wire Map, Link Test etc, Fiber - OTDR Testing
- Fluke Aircheck : Wireless Testing
• Analytical and communication skills
• Experience and desire to work in a Global delivery environment
• U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are not able to sponsor at this time.
Preferred Qualifications
• Experience in
- Structured Network Cabling
- Fiber - Multimode, Single Mode, Connector Types - ST, SC, LC
- Copper - Cat5, Cat5e, Cat6, Connector Types - RJ45, 110
- Wifi H/W
- Wireless LAN Controllers
- Wireless Access Points
- Telephony H/W
- Networking
- IP Addressing, Layer 2 Vlans etc
The job entails working in datacenters , networking rooms . Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.
With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com .
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin