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Short Description:
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Roles and Responsibilities:

As a Network Lead, manage and mentor the team of network engineers to provide daily operational network technical support

Responsible for network related projects from initiation to implementation as well as getting project sign-off from client's stakeholders for project closure

Manage client's stakeholders (Tech Ops, Enterprise Architects, Cybersecurity, PMO, Procurement, Legal), internal stakeholders and external vendors/service providers

Ensure full compliance with all SLAs, IT policies and audit requirements and provide support to all audit activities.

This role (collectively with the support of the team) is responsible for managing client's network environment end to end.

Responsible for all the aspects of network BAU service delivery includes but not limited to maintenance of network design, architecture & security, network device/service availability, configuration, capacity, patch management, incident & problem management, technology refresh, etc.

Acts as the escalation point and lead on any network related major incident triage call together with internal stakeholders, customers, and external vendors/service providers

Participate in planning, design, preparation, and network implementation for supporting customer's major events

Work closely with 3 rd party vendor, Customer's Business Owner, Technology Directors, Enterprise Architects to provide technical support in Customer's POC initiatives

Skills /Competencies:

Essential Skills:

• Minimum 13 years of experience in managing the Network BAU operations.
• Responsible for managing the following technologies:

Cisco Routing & Switching

Cisco SD-WAN

Cisco ISE

Firewall - Palo Alto

Cisco Wireless

Zscaler

• Degree/Degree in IT / Computer Science / related discipline.

Additional Skills:

• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."