Infosys is seeking Network Hands and Feet Support Consultant. This role requires close partnership and collaboration with other Infra Engineers and Subject Matter Experts.
Required Qualifications:
• Candidate must be located within commuting distance of Ladson, SC or Tuscaloosa, AL or be willing to relocate to the area. This position may require travel.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• All applicants authorized to work in the United States are encouraged to apply.
• At least 4 years of Information Technology experience.
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• At least 3 years of experience in configuration, installation, management and troubleshooting of Network routing/switching/wireless network/factory network
• Experience in application transport and network infrastructure protocols SSLTLS, DNS, DHCP, WINS, NTP, RADIUS, TACACS, AAA, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD.
• Working in 24x7 operations support.
• Support team in resolving critical technical issues during crisis situations
• Coordinate with remote technical team and users for any service request, incidents, technical requirements
• New installation and configuration of network, security equipment, escort third party suppliers and
• Coordination with suppliers requiring onsite troubleshooting/installation
Preferred Qualifications:
• Take part in discussion with Business Team/SME's to understand the requirements and work with architect team to implement optimal solution
• Engaging problem management process for root cause determination & permanent corrective action.
• Training L1/L2 colleagues on various operational topics both technical and process.
• Driving service improvement and customer satisfaction
• Customer interaction skills
• Experience in running operations with ITIL processes / ITIL certified.
• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal, written communication.
• Certification in network routing and security technologies
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.