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Lead Consultant - Workplace EUC Lead (M/F/D), Germany

AT Infosys
Infosys

Lead Consultant - Workplace EUC Lead (M/F/D), Germany

Stuttgart, Germany

Role - Lead Consultant
Technology - Workplace EUC Lead
Location - Stuttgart, Germany

Technical skills (Required)

  • Experience supporting Microsoft systems (Windows 10, 11) in IT Infrastructure function
  • Solid Windows troubleshooting skills
  • Support System Center Configuration Manager (SCCM) and Intune administration and engineering, collection and query creation and management; application and package creation and deployment; content distribution, management and troubleshooting, and custom report creation.
  • Use SCCM and Intune software update groups to keep Windows workstations and servers patched to correct levels.
  • Expert knowledge of SCCM and Intune to include device enrollment, policy management, application deployment, compliance enforcement, and conditional access
  • BitLocker Encryption through Intune
  • A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
  • Should have good understanding of Microsoft Active Directory, Patch management, DHCP and DNS
  • Must have hands on experience in ITSM-ServiceNow
  • Proven Customer Service skills
  • Excellent written and oral communication skills in German and English
  • Experience in Scripting languages like PowerShell
Technical skills (Required - Nice to have)

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  • Awareness of latest technologies and trends
  • Knowledge of agile methodologies
  • Must have the ability to identify and instill industry best practices.
  • Proven Customer Service skills
  • Excellent written and oral communication
Language skills - German and English

People skills
  • Client management
  • Team co-ordination
Soft skills
  • Create deep client impact.
  • Execution excellence
Area of responsibilities `
The role is expected to carry out following function/activities as part of this job.
  • As a team member you will be handling Incidents and resolve within SLA
  • Act as a SME in Intune, SCCM client troubleshooting, windows client patch deployment and remediation.
  • Be a part of the team who operates aligned to global time i.e. 24x7.
  • Involve in problem management sessions.
  • Must contribute to the changes w.r.t OS, windows client patching.
  • Coordinate with other teams for Incident resolution and Project Implementations
  • Coordinate with the team in daily calls, weekly calls etc.
  • Monitor the status of incidents, changes daily, weekly by using the internal tools.
  • Work with customers in case of new OS releases, testing /UAT from other sites.
  • Work with the shift leads to excel in the operations.
  • Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
  • Implement Service improvement and involve in the transformation initiatives.
  • Use PowerShell scripts for automating daily tasks.
  • Monitor SCCM environment by logging in across APAC, EMEA and LATAM
  • Should be able to read, understand various SCCM logs as per the issues.

Client-provided location(s): 70 Stuttgart, Germany
Job ID: Infosys-122825BR
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Life Insurance
    • HSA
    • Short-Term Disability
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • On-site/Nearby Childcare
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
  • Financial and Retirement

    • 401(K)
    • Relocation Assistance
  • Professional Development

    • Learning and Development Stipend
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)