L2 Support TA

Location:
Guadalajara, Jalisco / Hybrid 3 days per week.

Required Qualifications:

Conversant with monitoring tools and dashboards - Splunk / Topaz / AppDynamics / New Relic.
Conversant with ITSM tools - ServiceNow.
Conversant with SLA Management and SLA computation techniques.
Proficient in - Corrective / Preemptive / Perfective / Adaptive maintenance.
Applications (Custom + COTS) Lifecycle Management - updates and patches.
Conversant with automated monitoring and notification techniques.
RCA Techniques - Why-Why / Fishbone.

Key Responsibilities:

Conversant with all facets of Application Support.
Application issue troubleshooting, fault isolation and remediation.
Proficient in incident trending.
Coordinates with vendors.
Performs security vulnerability assessments.
Identifies repeat production issues and addresses root cause.
Status Reporting.
Major Incident Management.
Problem Management proficiency.
Eyes on glass monitoring.

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Client-provided location(s): Guadalajara, Jalisco, Mexico

Job ID: Infosys-131062BR
Employment Type: Other

Perks and Benefits

Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)