Inside Sales - Process Associate with German
Infosys Poland Sp. z o.o. - Łódź
We are looking for a candidate with:
- 1 -2 years of experience in a BPO environment
- Good understanding of Supply Chain management
- Experience with Salesforce.com or similar CRM tools preferred
- Excellent German (min. C1) & good English (min. B1)
- Any Bachelor's degree
- Experience in working on ERP systems & proficient MS Excel
- Ability to multitask, prioritize, and manage time effectively
- Comfortable making many calls per day
- Good written & oral communication skills with internal customers.
- Works well with cross functional teams
- Good knowledge on KPI's and SLA's
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Your key activities:
- Follow up on inbound leads and make outbound cold calls and emails
- Identify key players and generate interest in potential clients
- Support building training curriculum & Work Instructions
- Build and maintain strong relationships with clients to encourage trust and loyalty
- Interact with the internal and external team via e-mail/phone/CRM Tools
- Interact effectively with upstream and downstream teams
You can expect from us:
- Performance bonus twice a year
- Employee referral program bonus
- Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
- Access to training platform (self-learning), domain/soft/technical skills training
- Possibility to use German language on a daily basis
- Private medical care at Medicover (with possible extension to family members)
- Reimbursement of Multisport card or points on MyBenefit platform
- Attractive group insurance
- Access to well-being platform, free meetings with a psychologist included
- Stable employment based on an employment contract
- No trial period
- IT equipment is provided by the Company
- Bonuses from the Social Fund
- Flexible starting hours
- Opportunity to participate in charity, sports and well-being events
- Hybrid mode (2 workdays from the office per week) or remote work in Poland
Recruitment stages:
CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback