Your role
As an Associate Consultant, you are supporting the consulting team in different phases of the project including problem definition, effort estimation, design, deployment and participate in unit-level and organizational initiatives WITH the objective of providing high quality and value-adding consulting solutions to customers within the guidelines, policies and norms of Infosys.

Required
- Functional process knowledge - demonstrates the working knowledge of process in at least one functional area in order to document specific as-ifs customer processes, identify gaps and independently map to-be processes
- Industry / Domain knowledge - applies in depth knowledge of the principles of industry lexicon, competitor landscape, sub-verticals and related best practices to provide insights to the customer across the entire function.
- Knows at least basic elements of the package/product architecture
- Ability to understand and use advanced solution design methods in slightly complex client scenarios to ensure that requirements and functional specifications are defined for end-to-end solution and client's approval is obtained.
- Managing Microsoft desktop operating system and Windows application deployment, configuration, and management
- Windows Client Administration.
- Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
- Maintain installed PCs, networks, telephone, AV systems and peripherals with routine maintenance.
- Supporting manufacturing IT devices (Prisma, Handscanners, Label printers, Nano station devices, tact watches..etc)
- Identify, log and resolve technical problems with software applications or network systems.
- Identify potential changes and system improvements to present to technical teams for consideration and implementation.
- Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
- Where required, administer, and resolve issues with associated end-user workstation network software products.
- Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
- Expertise in supporting networks devices and servers in business environment.
- Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
- Explain and document technical issues in a clear way to technical teams, business stakeholders.
- Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.
- Develop in- depth technical knowledge and domain expertise within End User Computing technologies.
- Proactive and passionate of the EUC world, with strong interpersonal skills and excellent time management skills
- Strong capabilities in Windows 10/11 support, migration & Deployment.
- If necessary, liaise with third-party support and PC equipment vendors.
- Perform related duties consistent with the scope and intent of the position.
- Hands on Experience End to End Desktop/Laptop life cycle management.
- Experience and desire to work in a Global delivery environment.
- Communication and Analytical skills
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Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer