Insurance Transaction Associate
Senior Process Associate
Milwaukee, WI

Responsibilities will include:

• Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analyzing data, responding to complaints/queries by mail, and interacting with vendors for order management depending on the process.
• Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients' account.
• Resolves individual cases that need re-work to ensure a high C-Sat / NPS score from the end user.
• Shares new information learned through handling difficult or unusual situations with the team lead and supervisor
• Has a good understanding of life insurance products and the insurance business.

Basic Qualifications

• High School Diploma or GED equivalent
• 1 year of relevant work experience

Preferred

• Proven track record and experience working in a fast-paced team environment with the ability to meet high productivity and quality levels and tight deadlines for service delivery.
• Intermediate level experience with Microsoft Outlook, Excel, Word
• Aptitude and ability to quickly learn new processes and work with internal applications required to execute the responsibilities of this role.
• Excellent service orientation and work ethic
• Must be committed to protecting client confidential information
• Life Insurance Process Experience
• K nowledge of Life Insurance terminology and Data Structures
• Knowledge of basic Insurance principles and lifecycle
• Good interpersonal skills
• Strong organization and communication skills (written and verbal)

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face.

About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 56,541 employees from 107 nationalities, as of December, 2023.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.