Inside Sales - Process Specialist (SME) with French
Infosys Poland Sp. z o.o. - Łódź
We are looking for a candidate with:
- 2-3 years of experience in a BPO environment
- Good understanding of Supply Chain management
- Experience with Salesforce.com or similar CRM tools preferred
- Excellent French (min. C1) & good English (min. B1)
- Any Bachelor's degree
- Proficient MS Excel
- Analytical/troubleshooting/diagnosis/problem solving skills
- Ability to multitask, prioritize, and manage time effectively
- Comfortable making many calls per day
- Good written & oral communication skills with internal customers
- Customer / Client facing experience would be handy
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- Training experience & experience in creating knowledge base would be an advantage
Your key activities:
- Follow up on inbound leads and make outbound cold calls and emails
- Identify key players and generate interest in potential clients
- Support building training curriculum & Work Instructions
- Build and maintain strong relationships with clients to encourage trust and loyalty
- Provide subject matter expertise for complex issues.
- Build training curriculum & Work Instructions.
- Contacting and following up with customers to resolve issues.
- Interact with different stakeholders proactively to resolve issues
- Provide subject matter expertise & leadership while giving resolution for complex issues
You can expect from us:
- Performance bonus twice a year
- Employee referral program bonus
- Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
- Access to training platform (self-learning), domain/soft/technical skills training
- Possibility to use French language on a daily basis
- Private medical care at Medicover (with possible extension to family members)
- Reimbursement of Multisport card or points on MyBenefit platform
- Attractive group insurance
- Access to well-being platform, free meetings with a psychologist included
- Stable employment based on an employment contract
- No trial period
- IT equipment is provided by the Company
- Bonuses from the Social Fund
- Flexible starting hours
- Opportunity to participate in charity, sports and well-being events
- Hybrid mode (2 work days from the office per week) or remote work in Poland
Recruitment stages:
CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback