Infosys is seeking a IBM MQ {roduct Technical Lead with support and development experience. As an IBM MQ Product Technical Lead, you will be a key player in the project team that helps the Client by maintaining their MQ landscape. You will lead the team, handle major incident calls, resolving incidents & service requests within the SLA. You will be performing production deployments, regular patching, creating SOP documents, automations for better administration. The role requires a deeper understanding of the different technologies and their corresponding configurations. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
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Required Qualifications
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 4 years of relevant Information Technology experience
- The location for this position is Pittsburgh, PA. This position may require travel to project/client location.
- At least 2 years of experience in IBM MQ support.
- IBM MQ Administration on distributed platforms like Linux, Windows, and Mainframe.
- Experience in performing IBM MQ version upgrades, patching etc.
- Hands on experience on MQ Appliances, MQ IPT, MQ on Mainframe.
- Working Knowledge of incident and alert tracking tools like ServiceNow, Jira, Grafana, Prometheus.
- Experience in resolving incidents & service requests within the SLA and handling major incident calls
- Lead the project team effectively & ensure no SLA misses and escalations from Client.
- Experience with performing production deployments, support DR activities
- Create SOP documents, automations for better administration.
- Administer and manage MQ publish subscribe and clusters