About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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Short Description:
Infosys is seeking a Group Manager - Client Services to support, lead and grow our business within an existing large account in our Financial Services business.
This is a leadership role within an existing Account team and will focus primarily on winning large, strategic opportunities within a strategic account. The leader would be accountable to manage 150-200M AUD portfolio and would have a team of 3-4 manager/ Associate manager client services. They would be expected to manage Sr. client relationships independently including relationships with commercial / procurement and Business leadership. They should be able to handle independently Account initiatives across the whole account ( 300M AIUD or more size) like executive governance, across team initiatives and strategy implementation etc.
The role will support and, in some instances, lead the preparation and execution of the Account Strategy & Plan, generate and review Sales Plan/pipelines, support and review proposal preparation and take accountability for outcomes, around winning new deals and growing the Infosys footprint within the account.
Location: Sydney, Australia
Roles and Responsibilities:
- Identify and drive large and strategic opportunities within the account for net new business: Work on proactive and strategic deals, focus on opening new buying centres in the account.
- Proactively work with clients to shape strategic / large deals in new & existing areas within the strategic account.
- Drive higher penetration of Infosys Services within the account: Establish and execute sales origination process in collaboration with the Service Line partners and broader account team.
- As part of RFP responses or proactive proposals, create differentiated value proposition and drive the identified sales opportunities to closure.
- Develop and execute focussed campaigns within the account aligned to Infosys priorities (e.g. GenAI) and client needs.
- Commercial shaping of opportunities and business negotiations while establishing partnerships to support client needs.
- Engage with the relevant internal Infosys teams (Legal, Finance and other support functions) and Service Lines team for developing solutions.
- Be the escalation point and, if needed, also directly handle risks and issues related to the accounts.
- Identify and engage with Alliance partners and product vendors, as needed, to craft end-to-end solutions that meet customer needs.
- Accountable to manage 150-200M AUD portfolio and would have a team of 3-4 manager/ Associate manager client services.
- Expected to manage Sr. client relationships independently including relationships with commercial / procurement and Business leadership.
- Able to handle independently Account initiatives across the whole account ( 300M AIUD or more size) like executive governance, across team initiatives and strategy implementation etc.
Skill/Experience Requirements:
You will bring senior-level experience in client-facing roles or account management leadership roles along with experience in managing large & varied business portfolio.
End-to-end Account ownership including Account forecasting, budgeting, operations and overall P&L.
Required skills
- Strong sales/relationship management/account management experience
- Track record of interacting and building relationships with Head-offs/Directors/General Manager/CXO-level client contacts and client relationship management.
- Significant business development, program management/consulting experience.
- Experience in Technology Consulting & client engagement in a Global Delivery Model within Banking and Financial Services sector.
- Can position industry insights as they pertain to client needs & requirements.
- Deeply understand client's business challenges and provide thought leadership in addressing these issues.
- Hands-on experience with proposal creation and leading proposal presentations.
- Strong leadership, interpersonal, communication, negotiation and presentation skills.
- Wide variety of IT and business consulting engagement experience.
- Commercially savvy and understands contracts, MSA , multiple pricing models, negotiations.
- Knowledge of industry specific go-to-market solutions.
- Experience managing large multi-location consulting engagement teams.
- Experience of working with Legal, Finance and other support functions in large organisations.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."