Infosys is seeking a Field operation technical support Engineer. This role requires close partnership and collaboration with Field technicians and other teams.
Required Qualifications:
- Candidate must be located within commuting distance of Hartford CT or be willing to relocate to the area. This position may require travel in the US
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
- Experience in Field operation technical support Engineer.
- Work with networking hardware such as routers, ONTs, switches, modems, firewalls, and wireless access points
- Assist in the installation, configuration, and maintenance of network devices
- Apply knowledge of IPv4/IPv6 addressing, subnetting, and basic routing concepts to manage and optimize network operations.
- Assist in implementing and verifying network configurations.
- Configure and troubleshoot networking devices related issues.
- Provide support for connectivity issues, ensuring timely resolution
- Work with network protocols such as DHCP, DNS, HTTP, FTP, and ARP to ensure proper functionality and address issues as needed
- Diagnose and resolve common network connectivity issues, including slow speeds, dropped
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
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- Receive and respond to incoming calls, messages, and work orders related to networking and its programming configurations.
- Ensure work is carried out within agreed service levels and project guidelines to meet organizational objectives.
- Explain and document technical issues clearly for technical teams, business stakeholders, and end-users to ensure proper understanding and resolution.
- Exhibit strong verbal and written communication skills to ensure smooth interaction with team members and stakeholders.
- Utilize strong analytical skills to identify and address hardware, cable, port, and device-related issues in a timely manner.
- Experience and desire to work in a Global delivery environment.
- Good Communication and Analytical skills.