Job Description:
- Windows10 & 11 OS installation and troubleshooting
- Worked on Windows Active Directory and familiar with AD concepts & GPO
- Knowledge and Worked on Laptop imaging using SCCM
- O365 support and troubleshooting at the client end (Outlook, Teams, One Drive, One Note etc.)
- Laptop / Desktop Hardware troubleshooting and Hardware Vendor coordination
- Understanding of VPN and experience any VPN client
- Work on Network Printer and Secure Printer and installation and troubleshooting
- Worked on Laptop Encryption and troubleshooting (McAfee / Bit locker)
- Antivirus update / scanning and troubleshooting at the client end
- Knowledge / Work experience with Thin Client & VDI
- Supporting VC and web conferencing tools like Webex, Zoom, etc.
- Troubleshooting Docking Stations
- Networking & Wi-Fi troubleshooting
- L1 Application troubleshooting
- Worked on Service Now ticketing tool or any other ITIL Tool,
- Clear concept of Incident, Problem, Request and Asset Management
- Worked on remote tools like Bomgar or any other remote support tool
- Creating Knowledge base documents and user training
- Work experience on Backup tools
- Understanding of VOIP and soft phone
- Asset Management experience
- New user onboarding experience
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- Positive Attitude
- Good Teamwork
- Excellent verbal and written communication skill
- Good customer orientation
- A high degree of initiative and flexibility